Return Policy

Doux Return & Exchange Policy

Doux.in aims to provide 100% satisfaction to its customers. However, at times due to unforeseen reasons, a customer might want to return or exchange the product. Here is an overview of our return policy.

Damage During Transit

We usually do a quality check and provide multiple layers of protection before dispatching the product. However, if the product received incurs a damage during transit, reach out to us at your earliest (within 24 hours) by calling our customer support number +919899997847 or email us on aarushi@doux.in message us on our Facebook page, or drop in a complaint on our Whatsapp number +919899997847 and we will have our customer service agent contact you.

To ease the replacement process and support your complaint, we suggest that you take some pictures or create a video while unboxing the package. Reach out to us immediately, so that the replacement process can be accelerated. Please make sure to make a video while actual package unboxing.

Our pick-up service will have the damaged item picked up. After verification at our facility, we will send you a new piece of the same product, or credit the amount to your Doux e-wallet, as per your request. Unfortunately, we do not offer refund to avoid malpractices. Replacement will not have any extra shipping charges.

In order to avoid all this inconvenience, we suggest that you do a thorough package check and do not accept any parcel that looks tempered.

Wrong Item Received

If you have received a wrong item, we sincerely apologize for the inconvenience. Please reach out to us at your earliest (within 72 hours of receiving the order) by calling our customer support number +919899997847 or message us on our Facebook page, or drop in a complaint on our Whatsapp number +919899997847, and we will have our customer service agent contact you.

However, please check your order details before proceeding with the complaint, as sometimes you might have mistakenly placed an incorrect order for the wrong item. For example, you placed an order for size ‘M’ of ‘Flamingo Nightwear’ while you wanted size ‘S’.

Nevertheless, just let us know within 3 working days, so that we can process the replacement request.

NOTE: The second order will be dispatched only after the wrong order has been returned and received by us, or you can have the amount credited to your Doux e-wallet. Again, we cannot offer cash refund in this case too to avoid malpractices.

Product Does Not Meet Your Expectations

If you wish to return the product because it is not exactly what you imagined or the quality is not what you expected, we deeply regret that we could not meet your expectations. Please reach out to us within 5 working days of receiving the order by calling our customer support number +919899997847 or message us on our Facebook page, or drop in a complaint on our Whatsapp number +919899997847, and we will have our customer service agent contact you.

You can ship us the product back to our head office. Please send products in their original packaging with all accompanying accessories. As we receive goods in our facility, we will provide you with store credit in your Doux e-wallet. You can use this credit anytime to purchase goods from Doux.in.

Please note that the refund will only be processed after we receive the product in our facility and do a quality inspection of received goods.

In order to avoid all this inconvenience, we suggest that you make a well-informed purchase. You can reach out to us via whatsapp or facebook to get answers to any questions you might have about the order. We will happily assist you.

Faulty or Defective Product

If the product you receive seems to have manufacturing defect, please reach out to us within 5 working days of receiving the order by calling our customer support number +919899997847 or message us on our Facebook page, or drop in a complaint on our Whatsapp number +919899997847, and we will have our customer service agent contact you.

Our pick-up service will have the product picked up. Please send products in their original packaging with all accompanying accessories.
In this case, replacement will be provided to you :)

If replacement is requested, we will make sure to verify the products thoroughly before dispatching.

 

Please Note: We will not be providing any replacement if the problem does not appear to be a genuine manufacturing defect, i.e. if the night-suit has faded with usage over time. 

• Please note that if our team of quality checkers feel that the damages are due to misuse of product, the item will not be replaced or the amount refunded

• Please note that any sought of Accessories cannot be exchanged or returned.

 Please note that the exchange is only possible once. The free shipping facility is only valid on your first buy, after that the shipping fee will be charged extra.